Training Process Coaching

ISMDealers is first and foremost a training company. We provide the most intensive and informative Internet & Phone Sales Training available, providing your staff with the knowledge and tools to be the best in the industry. We want to ensure everyone knows all of the resources that are available to them to take their dealerships to the next level.

• Establish simple and powerful Internet Sales Process, goal planning, and forecasting methods to improve overall personal productivity
• Learn best ways to conduct training for your staff in the Internet and BDC departments
• Mystery Shopping your store and the competition
• Call Monitoring and how to analyze the call to create T/O opportunities
• Unlocking the secrets of ILM/CRM to maximize department productivity

While we often customize our programs to meet the needs of the dealership we also offer standard formats in 2-4 day training sprints to cover:

• Statistics/Marketing Research Training
• Email Process Training
• Phone Process Training
• Follow Up Process Training
• Data Mining Training
• Objection Handling Training

Our trainers are our experts in the field of internet sales, with extensive dealership experience as Internet/BDC Directors. 2 day training courses starting at $795. Call us today for more details.